Manassas Pediatric Dentistry in Manassas, Virginia

I brought my 4 year old son to this office for his very first dentist appointment . I chose this office based on a Google search and a review of their website, which made their office look pristine and state of the art . When I arrived I was shocked at how old and dated the office was . The bathroom was dirty with no soap or paper towels . The lobby rug was stained and there was food all over it . We arrive 15 minutes early for the appointment and still waited another 45 minutes to be seen. We were brought back to a tiny room with an extremely old chair, and a sink that was falling apart, missing laminate and with old glue exposed. Our hygienist was very nice, however the cleaning was ridiculous. All they did was brush his teeth with a toothbrush and then smear fluoride on his teeth with the finger . There was no flossing, no pick or dental tools involved . X-rays were fine - nothing special. The doctor was very nice. However I was completely uncomfortable having any procedures done on my son there due to the poor condition of the office, ancient looking chairs, and equipment, etc. I called back and politely asked for a transfer of records and was told I would be charged $50 . I asked to speak to the manager since I was very displeased with my visit but was never called back . I asked if I could sign a medical release form but they have no forms available online. I also visited the website to check their hours and it said they were open on Fridays from 8 to 5 pm however the office was actually closed around 12 or 1 Pm. I left another detailed message for the office manager, explaining my displeasure and asking for a waiver or at least a reduction of the $50 fee . Again I never received a call back . I felt very misled by the website and wish I had followed my instincts to just walk out of the lobby after waiting for 45 mins. The front desk ladies, dental tech, and doctor were very nice however I would not recommend this office . Customer service is very important especially when people's children are involved. Had the office manager bothered to give me a call back and at least apologize for the state of the office and explain the policy about the transfer of files I likely would have paid the fee and not left a bad review, however this experience left a bad taste in my mouth.